We are currently looking for new colleagues who would provide technical support to our clients (B2B) and contribute to technical documentation (incl. the night shifts).

Job description: 

• Solving client’s queries (written form)
• Help to our clients with configuration; help them to understand system set up etc.
• Close cooperation with developing team
• Creating technical documentation
• Ad hoc tasks

Requirements: 

• Excellent knowledge of English and Russian language both in written form
• Empathy, strong client orientation - very pro-customer-oriented personality
• Knowledge of Internet services (DNS, HTTP, SMTP, ...), TCP / IP protocol
• Experience in technical support is an advantage
• Strong work ethic
• Accuracy, logical thinking, the ability to identify and follow priorities
• Familiarity with HTML/CSS/JS etc. (don’t need to develop, but need to understand)

Our offer: 

• Stable background and experience of our international projects
• Gaining a new experience and knowledge
• Possibility of your career development
• 5 weeks of paid vacation per year
• Fruit/vegetable days and refreshment
• Language courses, company events, teambuildings
• Multisport card (one free entry per day to the sports facilities and activities however you like)
• Relaxation areas (table football, PlayStation etc.)
• Offices near I.P. Pavlova station