Order Taking Officer

Our client is among the largest beverage organization groups worldwide. Generating revenues of 39.8 billion USD and as a truly consumer-centric, sales-driven organization, our client manages an existing portfolio of well over 200 brands and employs over 155,000 people in 25 countries. Bringing the corporate business strategy together is our client's driving force and behind this force is their people and what they stand for. Despite the complexity of operations in many countries around the world with different national cultures, our client operates as one company, with one culture. A culture that is built on ownership, informality, candor and transparency. We now offer the possibility to join such a corporation through the multiple openings on our website. If you think you fit the mold as well, step forward and talk to us by sending us your application.

Scope of employment

Capture and treat incoming orders from Italian (IT) Domestic customers according to the order process definitions in order to assure deliveries to customer within agreed Service Level Agreements (SLA).

Key responsibilities

• Capture all incoming orders for finished goods and advertising material from customers by order template, web tool, fax or Electronic Data Interface (EDI).
• Verify completeness and availability of Stock-keeping unit (SKU), customer credit and pricing information; modify or cancel the orders according to customer wishes or logistics’ requirements. The order taker must also take into account the specifications of the customer master data.
• Create credit notes (quantity / quality) for customers based on received information such as complaints or notice from logistical partner. Check incoming complaints and provide solution.
• Archive sales orders
• Solve issues: Interact with several internal partners as Logistics, Front-Office agents, Customer Master Data teams, Finance team in order to solve problems and issues of all nature (quality, products availability, prices, transport, credit)
• Ability to support other team members in operational issues (e.g.: Cockpit (ECP) tickets, Workflow tickets, order handling)
• Training of Newcomers and on-the-job coaching
• Update of process documentation
• Identify improvement and cost-saving opportunities

Requirements 

• University Degree in business studies or 1 year on the job experience
• Advanced English
• Experience in order taking position or logistics knowledge is of advantage
• Experience working in multi-national company or in a shared-services environment is of advantage
• Dynamic, highly result focused
• Computer skills (Microsoft office : excel, word, outlook)
• Good communication skills 


We offer

• Competitive remuneration package.
• Temporary- to- permanent contract OR permanent contract
• (depending on our client's offer).
• The backup of a global corporation.
• Prague central location.
• State of the art office premises.
• International working environment.
• Every day use of foreign languages.
• Team-building activities and social events.
• Free refreshment on the working place.
• Friendly and dynamic work environment.
• Positive working atmosphere.