Helpdesk Support Specialist - Prague

•  Category Information Technology Location CZ-Prague 6

Responsibilities

We are currently looking for an energetic individual to work full time in our Prague office as a Helpdesk / IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical skills and excellent non-technical communication skills both in written and oral formats.

• Provide installation and support for PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and / or e-mails related to workstation and peripheral performance and use requests
• Perform on-site analysis, diagnosis, and resolution of workstations and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests. We must create a high level of user satisfaction through accurate, timely follow-up, strong technical skills, good customer communication and relationship building

Qualifications, Skills & Experiences

• Must be fluent in English
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 and Windows XP)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity (DHCP, DNS, Cabling, etc.)
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory plus

Apply send your CV to [e-mail byl skryt].

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