Main responsibilities:

• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Požadujeme:

• Advanced spoken English B2 level and higher is a must
• Technical experience is nice, but not necessary
• Be flexible as our client operates in shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
• počet míst - 5

Nabízíme:

• Full-time unlimited contract
• Salary from 30.000 to 40.000 CZK/month, based on experience and language skills
• 25 days off
• Meal vouchers 135 czk/day
• Bonus scheme
• Medical care for non Czech employees
• Working in an international company
• Fully paid comprehensive training and more