Business Operator

On behalf of our client, one of the Largest to the Banking Organizations in the IT sector, with a presence in five locations worldwide and with More Than 3,200 Employees Working for the Group. They also manage, keep safe and administer the securities it holds on behalf of the its Customers. Over 300,000 domestic and Internationally traded bonds, equities and investment funds are deposited Currently with our client. They Maintain relationships with around 2,500 Customers in over 110 countries. Its global network extends across 50 markets. Backed by flexible securities lending and collateral management services, our client offers one of the most Comprehensive international securities services available, settling More than 250,000 transactions daily. 

As part of the unit 'Service Implementation, Infrastructure and Business Operations' you are ordinating all activities and Pursuing Regarding day-to-day business. This includes tasks such as SLA / KPI customer reporting, coordination of customer inquiries and activities Regarding changes to customer environments as well as improvements of operational processes. Another major responsibility is the planning and realization of Adjustments to the operational setup Arising from Individual development projects Within the Product Organization.

Tasks / Responsibilities:

• Management of third level support requests from Customers
• Monitoring and management of end-user application usage
• Generation of SLA / KPI reporting customer
• Further improvement and automation of operational processes in close cooperation with delivering teams
• Collection of information on current usage and Possible improvements and feedback of ProVision's application owner
• Coordination of maintenance windows as well as deployments to customer environments
• Engagement in development projects ENSURE That operational requirements are met

Qualifications / Skills:

• University degree majoring in Business Administration, Computer Sciences or qualification Similar
• At Least 2 years of experience Relevant
• Strong IT background and very good understanding of technical Infrastructures
• A quick grasp on new subject matter and an eager willingness to learn
• Good command of scripting languages and experiences in and DevOps environment would be appreciated
• Experience in successful customer communication
• Experience with Java, Web, AMQP, PostgreSQL is an asset
• Structured working method, extraordinary analytical and problem-solving capabilities
• General knowledge of trading systems (especiall Energy in the context) Would Be and plus
• Proficiency in spoken and Written English; French / German language skills will be an asset

We Offer:

• Competitive salary with attractive social fund and benefits.
• The opportunity to work in an international multicultural company.
• Extensive training and Career Development Within global structure.
• Modern office premises with all Necessary amenities to make you work pleasant and enjoyable time.
• Stable employment Career Opportunities with both vertical and horizontal.
• Friendly and dynamic work environment.
• Prague central location.
• Supportive management at all times.
• Everyday use of foreign languages.
• Team-building activities and social events.
• Free refreshment on the working place.