Our client is a world leader in the sector of business consulting, offering services in the field of Finance, Systems Integration, Telecommunications and Informatics among many others. With operation centers in more than 70 countries worldwide, today this corporation is a globally recognized leader of the "next generation" of business consulting with a reported revenue of billions of dollars. As an employer, our client is ranked among the most innovative companies to work for in various magazines like The Wall Street Journal. This is not only a good chance to get the job you are looking for, but an opportunity to grow in skills and professional experience at the international level and with a globally-known corporation.

THE ROLE:

• Project Management:
• Requirements gathering, conducting workshops, building migration plans
• Establishing and leading scheduled calls, driving knowledge transfer activities, capturing actions and risks, Inform the defined working group of important updates and set priorities to achieve expected results
• Create WI, BOSCARDS, Process Maps, Escalation Routes, Contact Routes, etc
• Build and sustain Statement of Work, Governance, Meetings Minutes o Conduct follow up reviews and lessons learnt
• Outline areas for process improvement
• Participate in full WD – GHR Implementation once approval to transition Offshore to CSS Operating Model
• Closely cooperate with other SME/Team Lead in both Offshore and CSS Models, to create synergies and utilize lessons learnt and experience
• BAU Operation and Service Delivery
• Assign tasks as per ownership, expertise and available (back-up) capacities
• Delegate particular tasks to Team Members upon agreement with Manager
• Provides support to Team Members as necessary to improve workload balance and effectiveness
• Ensure process knowledge is duly documented and maintained up to date at all times
• Identify training needs to support overall quality of service
• Instigate knowledge updates as appropriate
• Monitor individual and group’s performance and provide recommendations to Manager
• Ensure adherence to policies and procedures within the realm
• Escalate operational/project constraints, troubleshoot to the manager as appropriate
• Take ownership and accountability within the entrusted area of expertise, whilst working collaboratively with other internal departments
• Build peer relationship across CSS
• Report main accomplishments and ongoing activities to manager on a weekly basis

THE IDEAL PROFILE:

• Experience preferably in a shared services centres
• Experience in HR and/or Payroll
• Knowledge of SAP, Workday or other HRIS
• People Management & Project Migration
• Fluent English and French
• Ability to adapt to a rapidly changing environment
• Exceptional Service orientation, excellent interpersonal skills, conflict resolution skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)