The company is a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.

Position:

The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.

Responsibilities:

Pre-sales support: Requirement analysis, solution specification and design; Writing scope and quote documents; Assist with technical tender responses

Implementation: Pre-staging of router and switch installations according to documentation; Installation and support of varied desktop and server estate; Installation of network equipment at varied customer locations UK wide; Project based site survey and documentation; Project based end to end solution and design.

Post-Sales support: Assist with customer add, move and change requirements; On-site support of customer faults; Site visits to assess and swap non-functional equipment

 Requirements:

• Knowledge of the following would be advantageous: Cisco, Draytek, Zyxel, Netgear routers; Cisco, 3Com and HP switches; 1st/ 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications: Cisco CCNA and or CCNA security; Microsoft MCP/MCSA; CompTIA  A+, Network +
• Extremely well organised with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
• Full Driving Licence

Salary: 24000 – 26000 pounds/ per year (dependent on experience)

The role offers:

Car, Phone, Laptop

Benefits package

Certified training

If you feel you have the required skills and experience, please submit your CV on cv.sk@blu-global.com  and one of our Consultants will contact you to discuss this opportunity further.