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Salary: £24000 – 26000 per year - Dependent on experience Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL

The Role:

The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.

The Company:

The company is a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.

Responsibilities:

Pre-sales support o Requirement analysis, solution specification and design o Writing scope and quote documents o Assist with technical tender responses Implementation o Pre-staging of router and switch installations according to documentation o Installation and support of varied desktop and server estate o Installation of network equipment at varied customer locations UK wide o Project based site survey and documentation o Project based end to end solution and design. Post-Sales support o Assist with customer add, move and change requirements o On-site support of customer faults o Site visits to assess and swap non-functional equipment Role Requirements
  • Knowledge of the following would be advantageous:
o Cisco, Draytek, Zyxel, Netgear routers o Cisco, 3Com and HP switches o 1st/ 2nd line PC hardware and Microsoft desktop and server support
  • Desired Certifications
o Cisco CCNA and or CCNA security. o Microsoft MCP/MCSA o CompTIA A+, Network +

Fundamental to this role:

  • Extremely well organised with good communication skills and excellent spoken/ written English.
  • Experience providing network and PC/ Server field engineering services to high profile customers
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
  • Applies knowledge and skills through handling problems beyond own area of expertise.
  • Full Driving Licence
If you are interested in this position, send us your cv or call +441543460213

informace

Pracoviště:

Anglie

Typ smluvního vztahu:

Práce na plný úvazek

Datum zadání:

16.1.2017
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