Field Service Technician - IT
Nabídka již není aktuální
Salary: £24000 – 26000 per year - Dependent on experience
Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL
The Role:
The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.The Company:
The company is a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.Responsibilities:
Pre-sales support o Requirement analysis, solution specification and design o Writing scope and quote documents o Assist with technical tender responses Implementation o Pre-staging of router and switch installations according to documentation o Installation and support of varied desktop and server estate o Installation of network equipment at varied customer locations UK wide o Project based site survey and documentation o Project based end to end solution and design. Post-Sales support o Assist with customer add, move and change requirements o On-site support of customer faults o Site visits to assess and swap non-functional equipment Role Requirements- Knowledge of the following would be advantageous:
- Desired Certifications
Fundamental to this role:
- Extremely well organised with good communication skills and excellent spoken/ written English.
- Experience providing network and PC/ Server field engineering services to high profile customers
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expertise.
- Full Driving Licence