ROLE RESPONSIBILITIES
Based within European Shared Service Centre in Prague, Commercial Tools and Processes Specialist is responsible for back office related investigations from order to cash perspective. He/she supports the operations around main commercial tools Salesforce.com and SAP, from analytical and architectural point of view. He/she is also responsible for mapping and maintenance of all commercial processes around these tools. Acts as the SAP key user for Order desk teams. Strong involvement in projects is expected, either as a project member or project coordinator.

KEY AREAS OF RESPONSIBILITY :

• Acts as a process expert and SAP key user for Order desk teams and business
• Power user of Salesforce.com from operational and architectural point of view
• Analyze and solve advanced queries and claims
• Follow up on key customers execution and order book completeness
• Creation of billing documents in SAP via mass upload function from Salesforce.com
• Increase automation of processes to ensure efficiency
• Monitor automatic background jobs such as delivery creation, invoice creation and take corrective actions in case of failures
• Updating of various sales and order processing reports including definition of new reports
• Involved in various SAP and Salesforce.com projects with respect to process optimization, system architecture, introduction of new features, etc.

ORGANIZATIONAL CONTEXT:

Reports to Commercial Operations Support Team Lead based in Prague

• Interactions with other stakeholders :
• Contacts with Orderdesk teams, Sales teams Credit department, Scheduling function, Master data & claims department in SSC Prague and Gorzow, IT.

CAPABITILIES REQUIRED:

• Type of degree: College graduate focused on Business administration/ Finance/ IT
• Experience 2-3 years in customer facing role with analytical content.
• Good understanding of sales, commercial processes and CRM tools
• Good to advanced knowledge of SAP ERP (SD module), understanding the overall flow of master data and billing documents
• Excellent Excel skills, ability to work with various systems to extract and analyze data
• Fluent in English
• Excellent communication skills
• Proactive behavior in order to resolve problems & queries independently with efficiency focus
• Structured and analytical approach, sense of organization & close loop follow up
• Capable to manage many different cases at the same time
• Mind for details and high attention to accuracy